Privacy Policy (incl. Cookie Policy)
Last Updated: November 01, 2025
1. Introduction
Vita Marketing Partners, LLC ("we," "us," "our," or "Company") operates under the brand name Voxiety AI. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use our voice AI services and website.
Contact Information:
Company Name: Vita Marketing Partners, LLC
Address: 30 N Gould St #54253, Sheridan, WY 82801, USA
Email: contact@voxietyai.com
Phone: +1 (478) 778-8990
Data Protection Officer: Not applicable
Scope: This policy applies to business customers ("Clients") and their end users who interact with our voice AI systems. As a B2B service provider, we primarily act as a data processor for our Clients, who are the data controllers for their end users' data.
2. Information We Collect
2.1 Business Client Information
We collect the following information from our business clients:
Company name, business address, and contact details
Names, email addresses, and phone numbers of authorized representatives
Payment and billing information
Account credentials and authentication data
Business communications and support inquiries
2.2 Voice AI & Automation Interaction Data
When our voice AI and automation systems are deployed for our Clients, we may collect:
Voice recordings of conversations between the AI system and end users
Call metadata: call duration, date/time, phone numbers, caller ID information
Transcript data: text transcriptions of voice interactions
Interaction analytics: sentiment analysis, intent classification, conversation flow data
Technical data: IP addresses, device information, browser type, operating system
Usage data: feature usage, system performance metrics
2.3 Website and Cookies
Our website collects:
Automatically collected data: IP address, browser type, device information, pages visited, time spent on pages
Cookies and similar technologies: See Section 11 (Cookie Policy) below
2.4 Data We Do NOT Collect
We do not knowingly collect:
Information from individuals under 16 years of age
Sensitive personal data (special categories under GDPR), unless specifically required for service delivery, and with explicit consent
3. Legal Basis for Processing (GDPR)
For EU/EEA data subjects, we process personal data based on the following legal grounds:
Contract performance: Processing necessary to provide our services to Clients (Art. 6(1)(b) GDPR)
Legitimate interests: Improving our services, security, fraud prevention (Art. 6(1)(f) GDPR)
Legal obligation: Compliance with applicable laws and regulations (Art. 6(1)(c) GDPR)
Consent: Where required by law, particularly for cookies and marketing communications (Art. 6(1)(a) GDPR)
4. How We Use Information
We use the collected information for the following purposes:
4.1 Service Delivery
Providing voice AI services to our Clients
Processing and analyzing voice interactions
Generating transcripts and analytics reports
Training and improving AI models (only with appropriate consent/legal basis)
Technical support and troubleshooting
4.2 Business Operations
Managing Client accounts and relationships
Processing payments and billing
Communicating about services, updates, and support
Conducting internal research and development
Ensuring system security and preventing fraud
4.3 Legal and Compliance
Complying with legal obligations
Enforcing our Terms of Service
Protecting our rights and property
Responding to legal requests and preventing harm
4.4 AI Model Training
We may use voice interaction data to train and improve our AI models. When acting as a data processor:
We only train models as instructed by our Clients
Client data is processed in accordance with Data Processing Agreements
We implement appropriate safeguards, including anonymization where feasible
Clients can opt-out of data being used for model training
5. Data Sharing and Disclosure
5.1 We Share Data With:
Service Providers and Subprocessors: We engage third-party service providers who process data on our behalf:
Cloud hosting providers: via www.framer.com
Analytics services: Google Analytics
Business Transfers: In connection with any merger, sale, acquisition, or transfer of assets, personal data may be transferred to the acquiring entity.
Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Client Access: Our Clients (data controllers) have access to data collected through their voice AI deployments.
5.2 We Do NOT:
Sell personal data to third parties
Share data for third-party marketing purposes
Use voice recordings for purposes other than service delivery without consent
6. International Data Transfers
For EU/EEA Data Subjects:
Vita Marketing Partners, LLC is located in the United States. When we process data from EU/EEA data subjects, we transfer data outside the European Economic Area.
We implement appropriate safeguards for international transfers:
Standard Contractual Clauses (SCCs): We use EU-approved SCCs with our Clients and subprocessors
Adequacy decisions: We transfer data to countries recognized by the EU Commission as providing adequate protection
Additional security measures: Encryption, access controls, and technical safeguards
Data Transfer Impact Assessment: We have conducted assessments of data transfer risks and implemented supplementary measures as required.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
Voice Recordings and Transcripts:
Default retention: 90 days unless Client specifies a different retention period
Clients can configure retention periods in their account settings
Data is automatically deleted after the retention period expires
Client Account Information:
Retained for the duration of the business relationship plus 10 years for legal and tax purposes
Deleted upon written request after account termination, subject to legal retention requirements
Analytics and Aggregated Data:
Anonymized and aggregated data may be retained indefinitely for research and improvement purposes
Legal Holds: Data may be retained longer when required by law, legal proceedings, or to protect our rights.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data:
Technical Measures:
Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256 or equivalent)
Access controls and multi-factor authentication
Regular security assessments and penetration testing
Intrusion detection and prevention systems
Secure data centers with SOC 2, ISO 27001
Organizational Measures:
Employee training on data protection
Confidentiality agreements with staff and contractors
Incident response procedures
Regular security audits
Vendor security assessments
Data Breach Notification: In the event of a data breach affecting personal data:
We will notify affected Clients within 72 hours (GDPR requirement)
Clients (as data controllers) are responsible for notifying their end users as required by law
We will cooperate with Clients in breach investigation and mitigation
9. Your Rights (EU/EEA Data Subjects)
Under GDPR, you have the following rights regarding your personal data:
Right of Access (Art. 15): Request confirmation of what personal data we process and obtain a copy
Right to Rectification (Art. 16): Request correction of inaccurate data
Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten") in certain circumstances
Right to Restriction (Art. 18): Request limitation on how we process your data
Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
Right to Object (Art. 21): Object to processing based on legitimate interests
Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time where processing is based on consent
Right Not to be Subject to Automated Decision-Making (Art. 22): Request human review of decisions made solely by automated means that significantly affect you
Right to Lodge a Complaint: File a complaint with your local data protection authority
How to Exercise Your Rights:
If you are an end user: Contact the business that deployed our voice AI system (they are the data controller)
If you are a Client representative: Contact us at privacy@voxietyai.com
We will respond to requests within 30 days (GDPR requirement)
10. Your Rights (US Data Subjects)
Under various US state privacy laws (CCPA/CPRA, Virginia CDPA, Colorado CPA, etc.), you may have the following rights:
Right to Know: Request disclosure of personal information we collect, use, and share
Right to Delete: Request deletion of your personal information
Right to Correct: Request correction of inaccurate information
Right to Opt-Out: Opt-out of "sales" or "sharing" of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: Not to receive discriminatory treatment for exercising privacy rights
Right to Limit Sensitive Data: Limit use and disclosure of sensitive personal information
How to Exercise Your Rights:
Email: privacy@voxietyai.com
Phone: +1 (478) 778-8990
Online form: https://www.voxietyai.com/contact
Response timeframe: 45 days (may extend by 45 days with notice)
Verification: We may require verification of your identity before fulfilling requests.
Authorized Agents: You may designate an authorized agent to make requests on your behalf.
11. Cookie Policy
11.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies (pixels, web beacons, local storage) to improve your experience and analyze website usage.
11.2 Types of Cookies We Use
Strictly Necessary Cookies:
Essential for website functionality
Cannot be disabled
Examples: session management, security, load balancing
Legal basis: Legitimate interest (no consent required)
Performance/Analytics Cookies:
Help us understand how visitors use our website
Collect anonymous usage statistics
Services used: [INSERT, e.g., Google Analytics, Plausible]
Legal basis: Consent (EU) / Legitimate interest with opt-out (US)
Functional Cookies:
Remember your preferences and settings
Examples: language preference, display settings
Legal basis: Consent (EU) / Legitimate interest (US)
11.3 Cookie Duration
Session cookies: Deleted when you close your browser
Persistent cookies: Remain on your device for 90 days or until manually deleted
11.4 Managing Cookies
Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner allowing you to:
Accept all cookies
Reject non-essential cookies
Customize cookie preferences
Changing Your Preferences:
Use our cookie preference center: [INSERT LINK]
Browser settings: Most browsers allow you to refuse or delete cookies
Opt-out tools: [INSERT LINKS, e.g., Google Analytics opt-out, NAI opt-out]
Note: Disabling cookies may affect website functionality.
11.5 Third-Party Cookies
Our website may contain links to third-party websites. We are not responsible for the privacy practices or cookies used by third parties. Please review their privacy policies.
11.6 Do Not Track Signals
[LEGAL REVIEW NEEDED: Clarify your DNT policy.] Our website [does/does not] respond to "Do Not Track" browser signals. Under California law, we disclose how we respond to DNT signals.
12. Children's Privacy
Our services are directed at businesses and not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@voxietyai.com, and we will delete it promptly.
13. Voice AI Specific Disclosures
13.1 AI System Transparency
Nature of Service: Our voice AI systems use artificial intelligence and natural language processing to conduct automated voice conversations.
How AI Works:
Voice input is converted to text (speech-to-text)
AI models analyze intent and generate responses
Text responses are converted back to speech (text-to-speech)
Systems may learn from interactions to improve performance
Limitations:
AI may occasionally misunderstand or provide incorrect responses
Systems may not handle all scenarios appropriately
Human oversight is recommended for critical decisions
Human Oversight: Human agents can intervene during calls
13.2 Call Recording and Consent
Recording Notice: When our voice AI systems are used, calls are typically recorded for:
Service delivery and quality assurance
Training AI models
Legal compliance
Dispute resolution
Consent Mechanism:
End users are informed at the beginning of calls that they are interacting with AI and that calls may be recorded
[INSERT: Your specific consent approach, e.g., "Continued interaction constitutes consent" or "Explicit verbal consent is obtained"]
Opt-Out: End users can request to speak with a human agent or hang up and contact via alternative channels
13.3 Voice Biometric Data
If our systems use voice biometric analysis (e.g., speaker identification, emotion detection):
We will obtain explicit consent before collecting voice biometric data
Illinois BIPA and other state biometric laws require specific notices and consent
Voice biometric data is encrypted and stored securely
Data is deleted within [INSERT TIMEFRAME] or upon request
14. Business Customer Responsibilities
As a B2B service provider, we typically act as a data processor for our Clients, who are data controllers for their end users' data.
Client Obligations:
Provide appropriate privacy notices to end users
Obtain necessary consents from end users
Ensure lawful basis for processing
Comply with applicable privacy laws
Notify us of any data subject requests that require our assistance
Data Processing Agreement (DPA): We enter into DPAs with our Clients that specify:
Scope and purpose of processing
Data security obligations
Subprocessor arrangements
Data breach notification procedures
The rights and obligations of both parties
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Notification of Changes:
Material changes will be communicated via email to Clients at least 30 days before taking effect
Updated policy will be posted on our website with the "Last Updated" date
Continued use of services after changes constitutes acceptance
Version History: 1.0
16. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Privacy Inquiries:
Email: privacy@voxietyai.com
Mail: Vita Marketing Partners, LLC, Attn: Privacy Officer, 30 N Gould St #54253, Sheridan, WY 82801, USA
Phone: +1 (478) 778-8990
EU Representative: N/A
Data Protection Officer: Not applicable
Supervisory Authority (EU/EEA): You have the right to lodge a complaint with your local data protection authority. A list of EU data protection authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en
Last Updated: November 01, 2025
1. Introduction
Vita Marketing Partners, LLC ("we," "us," "our," or "Company") operates under the brand name Voxiety AI. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use our voice AI services and website.
Contact Information:
Company Name: Vita Marketing Partners, LLC
Address: 30 N Gould St #54253, Sheridan, WY 82801, USA
Email: contact@voxietyai.com
Phone: +1 (478) 778-8990
Data Protection Officer: Not applicable
Scope: This policy applies to business customers ("Clients") and their end users who interact with our voice AI systems. As a B2B service provider, we primarily act as a data processor for our Clients, who are the data controllers for their end users' data.
2. Information We Collect
2.1 Business Client Information
We collect the following information from our business clients:
Company name, business address, and contact details
Names, email addresses, and phone numbers of authorized representatives
Payment and billing information
Account credentials and authentication data
Business communications and support inquiries
2.2 Voice AI & Automation Interaction Data
When our voice AI and automation systems are deployed for our Clients, we may collect:
Voice recordings of conversations between the AI system and end users
Call metadata: call duration, date/time, phone numbers, caller ID information
Transcript data: text transcriptions of voice interactions
Interaction analytics: sentiment analysis, intent classification, conversation flow data
Technical data: IP addresses, device information, browser type, operating system
Usage data: feature usage, system performance metrics
2.3 Website and Cookies
Our website collects:
Automatically collected data: IP address, browser type, device information, pages visited, time spent on pages
Cookies and similar technologies: See Section 11 (Cookie Policy) below
2.4 Data We Do NOT Collect
We do not knowingly collect:
Information from individuals under 16 years of age
Sensitive personal data (special categories under GDPR), unless specifically required for service delivery, and with explicit consent
3. Legal Basis for Processing (GDPR)
For EU/EEA data subjects, we process personal data based on the following legal grounds:
Contract performance: Processing necessary to provide our services to Clients (Art. 6(1)(b) GDPR)
Legitimate interests: Improving our services, security, fraud prevention (Art. 6(1)(f) GDPR)
Legal obligation: Compliance with applicable laws and regulations (Art. 6(1)(c) GDPR)
Consent: Where required by law, particularly for cookies and marketing communications (Art. 6(1)(a) GDPR)
4. How We Use Information
We use the collected information for the following purposes:
4.1 Service Delivery
Providing voice AI services to our Clients
Processing and analyzing voice interactions
Generating transcripts and analytics reports
Training and improving AI models (only with appropriate consent/legal basis)
Technical support and troubleshooting
4.2 Business Operations
Managing Client accounts and relationships
Processing payments and billing
Communicating about services, updates, and support
Conducting internal research and development
Ensuring system security and preventing fraud
4.3 Legal and Compliance
Complying with legal obligations
Enforcing our Terms of Service
Protecting our rights and property
Responding to legal requests and preventing harm
4.4 AI Model Training
We may use voice interaction data to train and improve our AI models. When acting as a data processor:
We only train models as instructed by our Clients
Client data is processed in accordance with Data Processing Agreements
We implement appropriate safeguards, including anonymization where feasible
Clients can opt-out of data being used for model training
5. Data Sharing and Disclosure
5.1 We Share Data With:
Service Providers and Subprocessors: We engage third-party service providers who process data on our behalf:
Cloud hosting providers: via www.framer.com
Analytics services: Google Analytics
Business Transfers: In connection with any merger, sale, acquisition, or transfer of assets, personal data may be transferred to the acquiring entity.
Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Client Access: Our Clients (data controllers) have access to data collected through their voice AI deployments.
5.2 We Do NOT:
Sell personal data to third parties
Share data for third-party marketing purposes
Use voice recordings for purposes other than service delivery without consent
6. International Data Transfers
For EU/EEA Data Subjects:
Vita Marketing Partners, LLC is located in the United States. When we process data from EU/EEA data subjects, we transfer data outside the European Economic Area.
We implement appropriate safeguards for international transfers:
Standard Contractual Clauses (SCCs): We use EU-approved SCCs with our Clients and subprocessors
Adequacy decisions: We transfer data to countries recognized by the EU Commission as providing adequate protection
Additional security measures: Encryption, access controls, and technical safeguards
Data Transfer Impact Assessment: We have conducted assessments of data transfer risks and implemented supplementary measures as required.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
Voice Recordings and Transcripts:
Default retention: 90 days unless Client specifies a different retention period
Clients can configure retention periods in their account settings
Data is automatically deleted after the retention period expires
Client Account Information:
Retained for the duration of the business relationship plus 10 years for legal and tax purposes
Deleted upon written request after account termination, subject to legal retention requirements
Analytics and Aggregated Data:
Anonymized and aggregated data may be retained indefinitely for research and improvement purposes
Legal Holds: Data may be retained longer when required by law, legal proceedings, or to protect our rights.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data:
Technical Measures:
Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256 or equivalent)
Access controls and multi-factor authentication
Regular security assessments and penetration testing
Intrusion detection and prevention systems
Secure data centers with SOC 2, ISO 27001
Organizational Measures:
Employee training on data protection
Confidentiality agreements with staff and contractors
Incident response procedures
Regular security audits
Vendor security assessments
Data Breach Notification: In the event of a data breach affecting personal data:
We will notify affected Clients within 72 hours (GDPR requirement)
Clients (as data controllers) are responsible for notifying their end users as required by law
We will cooperate with Clients in breach investigation and mitigation
9. Your Rights (EU/EEA Data Subjects)
Under GDPR, you have the following rights regarding your personal data:
Right of Access (Art. 15): Request confirmation of what personal data we process and obtain a copy
Right to Rectification (Art. 16): Request correction of inaccurate data
Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten") in certain circumstances
Right to Restriction (Art. 18): Request limitation on how we process your data
Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
Right to Object (Art. 21): Object to processing based on legitimate interests
Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time where processing is based on consent
Right Not to be Subject to Automated Decision-Making (Art. 22): Request human review of decisions made solely by automated means that significantly affect you
Right to Lodge a Complaint: File a complaint with your local data protection authority
How to Exercise Your Rights:
If you are an end user: Contact the business that deployed our voice AI system (they are the data controller)
If you are a Client representative: Contact us at privacy@voxietyai.com
We will respond to requests within 30 days (GDPR requirement)
10. Your Rights (US Data Subjects)
Under various US state privacy laws (CCPA/CPRA, Virginia CDPA, Colorado CPA, etc.), you may have the following rights:
Right to Know: Request disclosure of personal information we collect, use, and share
Right to Delete: Request deletion of your personal information
Right to Correct: Request correction of inaccurate information
Right to Opt-Out: Opt-out of "sales" or "sharing" of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: Not to receive discriminatory treatment for exercising privacy rights
Right to Limit Sensitive Data: Limit use and disclosure of sensitive personal information
How to Exercise Your Rights:
Email: privacy@voxietyai.com
Phone: +1 (478) 778-8990
Online form: https://www.voxietyai.com/contact
Response timeframe: 45 days (may extend by 45 days with notice)
Verification: We may require verification of your identity before fulfilling requests.
Authorized Agents: You may designate an authorized agent to make requests on your behalf.
11. Cookie Policy
11.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies (pixels, web beacons, local storage) to improve your experience and analyze website usage.
11.2 Types of Cookies We Use
Strictly Necessary Cookies:
Essential for website functionality
Cannot be disabled
Examples: session management, security, load balancing
Legal basis: Legitimate interest (no consent required)
Performance/Analytics Cookies:
Help us understand how visitors use our website
Collect anonymous usage statistics
Services used: [INSERT, e.g., Google Analytics, Plausible]
Legal basis: Consent (EU) / Legitimate interest with opt-out (US)
Functional Cookies:
Remember your preferences and settings
Examples: language preference, display settings
Legal basis: Consent (EU) / Legitimate interest (US)
11.3 Cookie Duration
Session cookies: Deleted when you close your browser
Persistent cookies: Remain on your device for 90 days or until manually deleted
11.4 Managing Cookies
Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner allowing you to:
Accept all cookies
Reject non-essential cookies
Customize cookie preferences
Changing Your Preferences:
Use our cookie preference center: [INSERT LINK]
Browser settings: Most browsers allow you to refuse or delete cookies
Opt-out tools: [INSERT LINKS, e.g., Google Analytics opt-out, NAI opt-out]
Note: Disabling cookies may affect website functionality.
11.5 Third-Party Cookies
Our website may contain links to third-party websites. We are not responsible for the privacy practices or cookies used by third parties. Please review their privacy policies.
11.6 Do Not Track Signals
[LEGAL REVIEW NEEDED: Clarify your DNT policy.] Our website [does/does not] respond to "Do Not Track" browser signals. Under California law, we disclose how we respond to DNT signals.
12. Children's Privacy
Our services are directed at businesses and not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@voxietyai.com, and we will delete it promptly.
13. Voice AI Specific Disclosures
13.1 AI System Transparency
Nature of Service: Our voice AI systems use artificial intelligence and natural language processing to conduct automated voice conversations.
How AI Works:
Voice input is converted to text (speech-to-text)
AI models analyze intent and generate responses
Text responses are converted back to speech (text-to-speech)
Systems may learn from interactions to improve performance
Limitations:
AI may occasionally misunderstand or provide incorrect responses
Systems may not handle all scenarios appropriately
Human oversight is recommended for critical decisions
Human Oversight: Human agents can intervene during calls
13.2 Call Recording and Consent
Recording Notice: When our voice AI systems are used, calls are typically recorded for:
Service delivery and quality assurance
Training AI models
Legal compliance
Dispute resolution
Consent Mechanism:
End users are informed at the beginning of calls that they are interacting with AI and that calls may be recorded
[INSERT: Your specific consent approach, e.g., "Continued interaction constitutes consent" or "Explicit verbal consent is obtained"]
Opt-Out: End users can request to speak with a human agent or hang up and contact via alternative channels
13.3 Voice Biometric Data
If our systems use voice biometric analysis (e.g., speaker identification, emotion detection):
We will obtain explicit consent before collecting voice biometric data
Illinois BIPA and other state biometric laws require specific notices and consent
Voice biometric data is encrypted and stored securely
Data is deleted within [INSERT TIMEFRAME] or upon request
14. Business Customer Responsibilities
As a B2B service provider, we typically act as a data processor for our Clients, who are data controllers for their end users' data.
Client Obligations:
Provide appropriate privacy notices to end users
Obtain necessary consents from end users
Ensure lawful basis for processing
Comply with applicable privacy laws
Notify us of any data subject requests that require our assistance
Data Processing Agreement (DPA): We enter into DPAs with our Clients that specify:
Scope and purpose of processing
Data security obligations
Subprocessor arrangements
Data breach notification procedures
The rights and obligations of both parties
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Notification of Changes:
Material changes will be communicated via email to Clients at least 30 days before taking effect
Updated policy will be posted on our website with the "Last Updated" date
Continued use of services after changes constitutes acceptance
Version History: 1.0
16. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Privacy Inquiries:
Email: privacy@voxietyai.com
Mail: Vita Marketing Partners, LLC, Attn: Privacy Officer, 30 N Gould St #54253, Sheridan, WY 82801, USA
Phone: +1 (478) 778-8990
EU Representative: N/A
Data Protection Officer: Not applicable
Supervisory Authority (EU/EEA): You have the right to lodge a complaint with your local data protection authority. A list of EU data protection authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en
Last Updated: November 01, 2025
1. Introduction
Vita Marketing Partners, LLC ("we," "us," "our," or "Company") operates under the brand name Voxiety AI. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use our voice AI services and website.
Contact Information:
Company Name: Vita Marketing Partners, LLC
Address: 30 N Gould St #54253, Sheridan, WY 82801, USA
Email: contact@voxietyai.com
Phone: +1 (478) 778-8990
Data Protection Officer: Not applicable
Scope: This policy applies to business customers ("Clients") and their end users who interact with our voice AI systems. As a B2B service provider, we primarily act as a data processor for our Clients, who are the data controllers for their end users' data.
2. Information We Collect
2.1 Business Client Information
We collect the following information from our business clients:
Company name, business address, and contact details
Names, email addresses, and phone numbers of authorized representatives
Payment and billing information
Account credentials and authentication data
Business communications and support inquiries
2.2 Voice AI & Automation Interaction Data
When our voice AI and automation systems are deployed for our Clients, we may collect:
Voice recordings of conversations between the AI system and end users
Call metadata: call duration, date/time, phone numbers, caller ID information
Transcript data: text transcriptions of voice interactions
Interaction analytics: sentiment analysis, intent classification, conversation flow data
Technical data: IP addresses, device information, browser type, operating system
Usage data: feature usage, system performance metrics
2.3 Website and Cookies
Our website collects:
Automatically collected data: IP address, browser type, device information, pages visited, time spent on pages
Cookies and similar technologies: See Section 11 (Cookie Policy) below
2.4 Data We Do NOT Collect
We do not knowingly collect:
Information from individuals under 16 years of age
Sensitive personal data (special categories under GDPR), unless specifically required for service delivery, and with explicit consent
3. Legal Basis for Processing (GDPR)
For EU/EEA data subjects, we process personal data based on the following legal grounds:
Contract performance: Processing necessary to provide our services to Clients (Art. 6(1)(b) GDPR)
Legitimate interests: Improving our services, security, fraud prevention (Art. 6(1)(f) GDPR)
Legal obligation: Compliance with applicable laws and regulations (Art. 6(1)(c) GDPR)
Consent: Where required by law, particularly for cookies and marketing communications (Art. 6(1)(a) GDPR)
4. How We Use Information
We use the collected information for the following purposes:
4.1 Service Delivery
Providing voice AI services to our Clients
Processing and analyzing voice interactions
Generating transcripts and analytics reports
Training and improving AI models (only with appropriate consent/legal basis)
Technical support and troubleshooting
4.2 Business Operations
Managing Client accounts and relationships
Processing payments and billing
Communicating about services, updates, and support
Conducting internal research and development
Ensuring system security and preventing fraud
4.3 Legal and Compliance
Complying with legal obligations
Enforcing our Terms of Service
Protecting our rights and property
Responding to legal requests and preventing harm
4.4 AI Model Training
We may use voice interaction data to train and improve our AI models. When acting as a data processor:
We only train models as instructed by our Clients
Client data is processed in accordance with Data Processing Agreements
We implement appropriate safeguards, including anonymization where feasible
Clients can opt-out of data being used for model training
5. Data Sharing and Disclosure
5.1 We Share Data With:
Service Providers and Subprocessors: We engage third-party service providers who process data on our behalf:
Cloud hosting providers: via www.framer.com
Analytics services: Google Analytics
Business Transfers: In connection with any merger, sale, acquisition, or transfer of assets, personal data may be transferred to the acquiring entity.
Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Client Access: Our Clients (data controllers) have access to data collected through their voice AI deployments.
5.2 We Do NOT:
Sell personal data to third parties
Share data for third-party marketing purposes
Use voice recordings for purposes other than service delivery without consent
6. International Data Transfers
For EU/EEA Data Subjects:
Vita Marketing Partners, LLC is located in the United States. When we process data from EU/EEA data subjects, we transfer data outside the European Economic Area.
We implement appropriate safeguards for international transfers:
Standard Contractual Clauses (SCCs): We use EU-approved SCCs with our Clients and subprocessors
Adequacy decisions: We transfer data to countries recognized by the EU Commission as providing adequate protection
Additional security measures: Encryption, access controls, and technical safeguards
Data Transfer Impact Assessment: We have conducted assessments of data transfer risks and implemented supplementary measures as required.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
Voice Recordings and Transcripts:
Default retention: 90 days unless Client specifies a different retention period
Clients can configure retention periods in their account settings
Data is automatically deleted after the retention period expires
Client Account Information:
Retained for the duration of the business relationship plus 10 years for legal and tax purposes
Deleted upon written request after account termination, subject to legal retention requirements
Analytics and Aggregated Data:
Anonymized and aggregated data may be retained indefinitely for research and improvement purposes
Legal Holds: Data may be retained longer when required by law, legal proceedings, or to protect our rights.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data:
Technical Measures:
Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256 or equivalent)
Access controls and multi-factor authentication
Regular security assessments and penetration testing
Intrusion detection and prevention systems
Secure data centers with SOC 2, ISO 27001
Organizational Measures:
Employee training on data protection
Confidentiality agreements with staff and contractors
Incident response procedures
Regular security audits
Vendor security assessments
Data Breach Notification: In the event of a data breach affecting personal data:
We will notify affected Clients within 72 hours (GDPR requirement)
Clients (as data controllers) are responsible for notifying their end users as required by law
We will cooperate with Clients in breach investigation and mitigation
9. Your Rights (EU/EEA Data Subjects)
Under GDPR, you have the following rights regarding your personal data:
Right of Access (Art. 15): Request confirmation of what personal data we process and obtain a copy
Right to Rectification (Art. 16): Request correction of inaccurate data
Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten") in certain circumstances
Right to Restriction (Art. 18): Request limitation on how we process your data
Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
Right to Object (Art. 21): Object to processing based on legitimate interests
Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time where processing is based on consent
Right Not to be Subject to Automated Decision-Making (Art. 22): Request human review of decisions made solely by automated means that significantly affect you
Right to Lodge a Complaint: File a complaint with your local data protection authority
How to Exercise Your Rights:
If you are an end user: Contact the business that deployed our voice AI system (they are the data controller)
If you are a Client representative: Contact us at privacy@voxietyai.com
We will respond to requests within 30 days (GDPR requirement)
10. Your Rights (US Data Subjects)
Under various US state privacy laws (CCPA/CPRA, Virginia CDPA, Colorado CPA, etc.), you may have the following rights:
Right to Know: Request disclosure of personal information we collect, use, and share
Right to Delete: Request deletion of your personal information
Right to Correct: Request correction of inaccurate information
Right to Opt-Out: Opt-out of "sales" or "sharing" of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: Not to receive discriminatory treatment for exercising privacy rights
Right to Limit Sensitive Data: Limit use and disclosure of sensitive personal information
How to Exercise Your Rights:
Email: privacy@voxietyai.com
Phone: +1 (478) 778-8990
Online form: https://www.voxietyai.com/contact
Response timeframe: 45 days (may extend by 45 days with notice)
Verification: We may require verification of your identity before fulfilling requests.
Authorized Agents: You may designate an authorized agent to make requests on your behalf.
11. Cookie Policy
11.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies (pixels, web beacons, local storage) to improve your experience and analyze website usage.
11.2 Types of Cookies We Use
Strictly Necessary Cookies:
Essential for website functionality
Cannot be disabled
Examples: session management, security, load balancing
Legal basis: Legitimate interest (no consent required)
Performance/Analytics Cookies:
Help us understand how visitors use our website
Collect anonymous usage statistics
Services used: [INSERT, e.g., Google Analytics, Plausible]
Legal basis: Consent (EU) / Legitimate interest with opt-out (US)
Functional Cookies:
Remember your preferences and settings
Examples: language preference, display settings
Legal basis: Consent (EU) / Legitimate interest (US)
11.3 Cookie Duration
Session cookies: Deleted when you close your browser
Persistent cookies: Remain on your device for 90 days or until manually deleted
11.4 Managing Cookies
Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner allowing you to:
Accept all cookies
Reject non-essential cookies
Customize cookie preferences
Changing Your Preferences:
Use our cookie preference center: [INSERT LINK]
Browser settings: Most browsers allow you to refuse or delete cookies
Opt-out tools: [INSERT LINKS, e.g., Google Analytics opt-out, NAI opt-out]
Note: Disabling cookies may affect website functionality.
11.5 Third-Party Cookies
Our website may contain links to third-party websites. We are not responsible for the privacy practices or cookies used by third parties. Please review their privacy policies.
11.6 Do Not Track Signals
[LEGAL REVIEW NEEDED: Clarify your DNT policy.] Our website [does/does not] respond to "Do Not Track" browser signals. Under California law, we disclose how we respond to DNT signals.
12. Children's Privacy
Our services are directed at businesses and not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@voxietyai.com, and we will delete it promptly.
13. Voice AI Specific Disclosures
13.1 AI System Transparency
Nature of Service: Our voice AI systems use artificial intelligence and natural language processing to conduct automated voice conversations.
How AI Works:
Voice input is converted to text (speech-to-text)
AI models analyze intent and generate responses
Text responses are converted back to speech (text-to-speech)
Systems may learn from interactions to improve performance
Limitations:
AI may occasionally misunderstand or provide incorrect responses
Systems may not handle all scenarios appropriately
Human oversight is recommended for critical decisions
Human Oversight: Human agents can intervene during calls
13.2 Call Recording and Consent
Recording Notice: When our voice AI systems are used, calls are typically recorded for:
Service delivery and quality assurance
Training AI models
Legal compliance
Dispute resolution
Consent Mechanism:
End users are informed at the beginning of calls that they are interacting with AI and that calls may be recorded
[INSERT: Your specific consent approach, e.g., "Continued interaction constitutes consent" or "Explicit verbal consent is obtained"]
Opt-Out: End users can request to speak with a human agent or hang up and contact via alternative channels
13.3 Voice Biometric Data
If our systems use voice biometric analysis (e.g., speaker identification, emotion detection):
We will obtain explicit consent before collecting voice biometric data
Illinois BIPA and other state biometric laws require specific notices and consent
Voice biometric data is encrypted and stored securely
Data is deleted within [INSERT TIMEFRAME] or upon request
14. Business Customer Responsibilities
As a B2B service provider, we typically act as a data processor for our Clients, who are data controllers for their end users' data.
Client Obligations:
Provide appropriate privacy notices to end users
Obtain necessary consents from end users
Ensure lawful basis for processing
Comply with applicable privacy laws
Notify us of any data subject requests that require our assistance
Data Processing Agreement (DPA): We enter into DPAs with our Clients that specify:
Scope and purpose of processing
Data security obligations
Subprocessor arrangements
Data breach notification procedures
The rights and obligations of both parties
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Notification of Changes:
Material changes will be communicated via email to Clients at least 30 days before taking effect
Updated policy will be posted on our website with the "Last Updated" date
Continued use of services after changes constitutes acceptance
Version History: 1.0
16. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Privacy Inquiries:
Email: privacy@voxietyai.com
Mail: Vita Marketing Partners, LLC, Attn: Privacy Officer, 30 N Gould St #54253, Sheridan, WY 82801, USA
Phone: +1 (478) 778-8990
EU Representative: N/A
Data Protection Officer: Not applicable
Supervisory Authority (EU/EEA): You have the right to lodge a complaint with your local data protection authority. A list of EU data protection authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en